HELP & INFORMATION
Payment policy
This policy explains prices, order requests and payment arrangements with BRISTOL FURNITURE OUTLET LTD. All prices are in pounds sterling (GBP). No payment is taken on this website.
Your request does not take a payment
Adding furniture to your basket and sending the checkout form creates an order request only. We do not collect card details or bank credentials, take a deposit or charge you online. Your request number acknowledges receipt; it is not confirmation that an order has been accepted or paid.
Prices and the delivery estimate
Furniture prices are shown in GBP and include applicable taxes. The basket and checkout show the furniture subtotal, the standard mainland Great Britain delivery charge of £49 per order and the request total before you submit. The delivery amount is an estimate for the stated standard service until we have checked your address, access requirements and delivery arrangements. We will explain any proposed change before you decide whether to proceed.
Confirming the total before you agree
After receiving your request, we confirm availability, the exact furniture configuration, the delivery arrangements and the full total payable, including delivery and any agreed additional service. If a price or delivery estimate needs correcting, we explain the revised total and ask for your agreement first. You may decline the proposal; sending a request does not authorise a charge or commit you to a changed price.
Payment arrangements after confirmation
We discuss the genuinely available payment method, when payment would be due and any proposed deposit or balance only after confirming the details of your request. These arrangements must be clear before you agree to proceed. This website does not promise a particular payment method or provide payment instructions. A sale is formed only when we explicitly accept the agreed order, as explained in our Terms & conditions.
Keep your payment information safe
Do not enter card details, bank credentials or passwords in the request notes or send them by email. If you receive unexpected payment instructions or a request to change payment details, contact [email protected] using the contact details on this website before acting. Quote your BFO request number so we can check the request.
Cancellations, refunds and questions
If you decide not to proceed before an order is agreed, tell us using your request number. No online payment has been taken to refund. If a later agreed order is cancelled or goods need to be returned, our Returns policy and your statutory consumer rights apply. Contact [email protected] to discuss an agreed payment, a cancellation or any amount you believe is incorrect; we will confirm the next steps and any refund due.