HELP & INFORMATION
Privacy policy
BRISTOL FURNITURE OUTLET LTD is responsible for the personal information used to handle furniture requests made through this website. We collect what is necessary to respond and arrange an agreed sale, not payment credentials.
What information is used
A request contains your name, email, optional phone, delivery address, postcode, chosen furniture, quantities and any access notes you choose to provide. Essential session information keeps your basket, security token and private confirmation connected to your browser. Hosting security logs may include IP address, time and requested URL. Do not include bank details, sensitive health information or passwords in notes.
Why we use it
We use request information to take steps at your request before a contract, and to perform an accepted order. We use necessary security information for our legitimate interests in preventing misuse and maintaining a reliable service. We retain records required by legal accounting or dispute-handling obligations where applicable. Optional browser preferences and diagnostics operate only with your consent. We do not enrol request senders in marketing.
Sharing and international processing
We disclose information only where needed to fulfil an agreed order, operate secure hosting or meet a legal obligation. A delivery provider would receive only the details needed for an agreed delivery; no named carrier contract is claimed here. We do not sell customer information. If a service requires an international transfer, we must ensure an appropriate lawful safeguard before using it for personal information.
Retention and security
Unaccepted enquiries are normally reviewed for deletion within 12 months of the last substantive contact, unless an unresolved issue justifies longer retention. Accepted transaction records may be kept for up to six years for accounting and legal claims where required. Access to request records is restricted; no confirmation page is a public order directory. Preview testing should use fictional details and .invalid email addresses; no merchant notification is sent by checkout.
Your choices and rights
You may request access, correction, deletion, restriction or portability where applicable, and object to processing based on legitimate interests. Consent for optional browser features can be withdrawn through Cookie settings at any time without affecting earlier lawful processing. Some records must remain to meet legal obligations or resolve claims. We may need proportionate information to verify your identity before disclosing a record.
How to contact us
Send privacy questions to [email protected] or write to 16 Charnwood Road, Bristol, England, BS14 0JR, identifying the request concerned without sending excessive personal documents. You can also complain to the UK Information Commissioner’s Office at ico.org.uk if you are unhappy with our handling of personal data. We encourage you to contact us first so that we can address the concern.